Gloucester officials are reminding residents to always call 911 in the event of an emergency, and to seek medical care when needed.

This reminder comes after the launch of a new pubic service announcement by Gov. Charlie Baker’s office from the Boston medical community encouraging Massachusetts residents to always seek help right away in the event of a medical emergency. Click here to view the video.

First responders are continuing to answer all emergency calls as normal during the COVID-19 pandemic.

“Throughout the entirety of the COVID-19 pandemic, the Gloucester Fire and Police Departments have continued to be there for our residents in need,” said Fire Chief Eric Smith. “While our buildings may be closed to the public at this time, shifts are still fully staffed, and we are ready and able to help during any emergency.”

Gloucester Police and Fire implemented procedures at the start of the COVID-19 public health crisis to keep both first responders and community members safe.

Out of an abundance of caution and safety, first responders may be wearing additional personal protective equipment (PPE) when responding to calls, such as face masks, eye wear and gloves.

Residents are also being asked to inform 911 dispatchers if the person they are calling for or anyone else in the home has been in contact with are experiencing signs and symptoms consistent with the COVID-19 virus. Please tell the 911 dispatcher if the sick person has been asked to self-quarantine, or anyone has been in contact with has been asked to self-quarantine, or tested positive to COVID-19 virus.

The 911 dispatcher may ask further questions regarding signs and symptoms, in order to protect both the first responder and residents.

“These added precautions are important steps we’re taking during the COVID-19 pandemic to help protect first responders and residents,” Police Chief Edward Conley said. “We’re grateful for everyone’s support and cooperation during this unique time, and we will continue to fulfill our mission to protect and serve Gloucester.”

Medical care facilities throughout the state have also put in place procedures to protect patients who are not affected by COVID-19 from the virus.

Residents who need non-emergency medical assistance can also seek out a remote appointment with their primary care physician or can contact the Massachusetts Health Connector Monday through Friday from 8 a.m. to 6 p.m. at 1-877-623-6765.